Blog
The 4 Levels of Getting the Unsaid Said and How to Rise to the Top
When it comes to successful business relationships, everyone knows communication is key. Even so, most organizations fail to focus on the right kind. Honest communication is crucial to building strong, healthy relationships in business—but it’s also increasingly rare....
5 Common Mistakes Sales Leaders Make & What to do About it
After working with sales leaders for over 20 years, I’ve discovered that more honest communication is the key to consistently achieving higher sales performance. Even so, most sales teams don’t get the unsaid said. In fact, a lack of honest communication is the...
The Number #1 Problem In Customer Service
Most advice about customer service is all about what to say and how to say it. But the number one problem in customer service today isn’t what people are saying — it’s what’s not getting said. This comes down to a lack of honest communication on the part of both...
Making Conflict Advantageous In Sales
Every sales leader wants a team that adapts quickly to change, with dynamic collaboration and consistent top performance. But most sales teams are held back by one surprisingly simple factor: they avoid conflict instead of using it to their advantage. If sales teams...
The Great Retention Tsunami Is Coming: Reboot Your Strategy Before It’s Too Late
We’re about to get pummeled by a giant wave of retention problems—a great retention tsunami with the power to destroy your bottom line. In the face of this inevitable tsunami, retention is no longer an HR issue. It’s now an executive issue. Leaders must tackle...
EVERY LEADER NEEDS TO KNOW HOW TO DELIVER THE HARD MESSAGES
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