Communication

The Power of Appreciation

How to Create an Organizational Culture of Appreciation that Impacts the Bottom Line My grandfather lived in a nursing home during the last several years of his life. During one of my visits to see him, a nurse pulled me aside and told me what a great man my...

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Beware of the Halloween Principle

  Spooked: Beware of the Halloween Principle Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us...

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Effectively Deliver Bad News

  Effectively Deliver Bad News Sharing bad news and difficult information is part of everyday life. The key is to proactively share such information before the other party discovers it. In the end, people usually find out the truth. Therefore, honest...

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Embracing Mistakes

We all get stuck sometimes, but nothing is much more frustrating than making the same mistake again and again. When that happens, feelings of failure can set in and further derail us. But recognizing that mistakes can ultimately propel us forward can be just what we...

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What to Do When You Make a Mistake

  The famous playwright George Bernard Shaw once said, “Success does not consist in never making mistakes, but in never making the same one a second time.” I could not agree more. Mistakes are inevitable, but history should not repeat itself. Through almost 20...

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Eliminate Negative Self Talk

  Eliminate Negative Self-Talk to Find a Way The struggle of negative self-talk is near and dear to my heart, because I was a negative self-talker for years. I actually thought that beating myself up inside was advantageous to me. My rationale was that it drove me to...

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