Please click on the links below to listen:
Part One: How to Defeat Troublesome Blindspots
- The “Four Walls” theory
- Encouraging debate, suggestions, and feedback
- Accepting and appreciating being wrong in a discussion
Part Two: How Not to be Too Customer-Focused, While Creating Excellent Customer Relationships.
- What customers are not saying – and evaluating their true needs
- The Confirmation Bias mindset – we’re all guilty!
- The priceless value of mentors and advisors
