Communication

How to Cure Them and Boost Performance, Productivity and Profitability While working with thousands of private- and public-sector executives and managers over the past 15 years on how to increase cooperation, innovation and productivity in their workplace, I uncovered problems plaguing their organizations that stem from an undiagnosed condition … common to all … that […]

How a Simple Shift in Understanding Can Improve Decision-Making and Positively Affect the Bottom Line If only I had known. It’s a terrible thought most of us have had at one point—usually when we have discovered a big problem that started out small. The good news is most problems really do start out small. The

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Are you where you thought you would be as the New Year begins? Have you put off changes that you need to make? Are there people zapping your energy and robbing you of what you could achieve?                                If you answered yes to any of the above questions, here are 9 crucial actions that can help

First, a couple of important background pieces about people being negative. Many people do not realize they are being negative.  They often think they are being helpful, contributing, and/or “just being honest.” Adding to the complexity of this is negativity, or having an opposing view.  This can be useful in pointing out flaws with which

Have you ever asked someone something and heard their answer, only to walk away and think, “I don’t think they ever answered my question.” How many times has someone said something to you that made no sense? How often has someone said something to you that they know will bother you and send you down

Chapter 18 from Steven’s book, Honesty Works! DURING THE COURSE of each day without even realizing it, we train and condition people how to respond to us. Unfortunately, we often encourage individuals to act in ways that we did not intend, failing to recognize the messages that we send through our own actions. How are

Chapter 6 from Steven’s book, Honesty Works! HAVE YOU HEARD someone complain about the same thing so often that you can predict exactly what they are going to say? It may seem as if they would rather complain than find a solution. That may be true for some, but many complainers really do want to

Our last email tip-article, “The Cancer Wake Up Call: 8 Lessons that Enhanced My Life” created such a buzz and positive response that for this e-mail tip we thought we would bring you an interview he gave, with Jim Blasingame, as a result of the article. This interview enhances some of those life lessons that are

Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be done. I encounter this reality so often