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Hear from Our Satisfied Clients and See the Tangible Results of Effective Communication and Leadership

Client Reviews

Steven has 5x’d our decision-making time and relieved my teams’ anxiety and stress levels with his down-to-earth and easy-to-leverage approach. … Our negotiation time has reduced by more than 75%.

This kind of return on investment has saved me MILLIONS of dollars – and, most importantly, we get MORE TIME to make MORE decisions. That’s why I keep coming back to Steven.

This is a low-cost investment if you’ve got multi-million-dollar challenges.

Pedar Jungck

Vice President | BAE Systems
I’ve been a client for many years and Steven strategies have helped me throughout my career. When I learned about the Team Reboot Scaling Program (Train the Trainer), I wanted it for my organization. The Team Reboot Scaling Program is a cost-effective way to teach others within the organization (including lower level and middle management) the strategies to change the culture and to be a Consistently High Achieving Organization. Almost 300 people were trained within the organization. The biggest impact is when we lost a $200 million contract, and we used Steven’s strategies to come up with 38 action plans which helped us reclaim $75 million the first year and the rest the second year.

Roger Hall

Former General Manager | Qorvo
You could be bigger and better. In a rapidly growing business, having grown by 9% every year for nine years, we had to scale to support it. Steven helped our senior team develop as leaders in today’s modern, rapidly changing business world. At the end of the day, we were sacrificing time. Meetings dominated the workday. Steven exposed the problem’s root cause and we implemented his work in one fiscal quarter: effective communication. Now, meetings are routinely 30 minutes in length. With more time and team efficiency, we have more than tripled our proposal output – from 1.2 billion to 4.5 billion dollars a year, and with 10% less people than we started. We conduct more transactions more quickly, efficiently and with more confidence and authority – while doubling the output and the amount of new business we capture.

Gene Colabatistto

President & CEO | General Aerospace Company
Out of my 37 years of experience, I can truly say that Steven is a master in the field of honest communication. Steven’s tools, approaches, style, and flexibility has enable my group to successfully improve our communication with each other and with our customers, including the speed of communication. Now, we have a communication rhythm and use many of Steven’s approaches in our daily routines, including the “Be Them” approach which we’ve used successfully 20 times within the first 8 weeks.

Wallis Spangler

Senior Vice President | Savannah River Tritium Enterprise

Steven’s expertise on honest communication has been extremely valuable to my organization. His work has made my team effective, strategic, and focused allowing us to grow our business at greater than 15% each of the last two years. My team is now open and honest with each other and as a result has built trust within the group, which has increased productivity. And, Steven’s personal interaction between the leadership team has made them effective leaders. The time you spend with him is very effective.

Steven Gaffney’s book should be read by every organization. The book is straight forward and it outlines the issues that we face on a daily basis as well as easy ways on how to improve the organization. My staff will be reading this book.

Rick Wagner

President | ManTech

I have known Steven Gaffney for over 10 years. When I joined the Manufacturers Alliance in 2016, I approached Steven because I realized that what Steven had to offer could be brought to our members to help them create real, positive change.

Steven has coached our members on the communication tool of “Notice vs Imagine”. This tool is designed to separate what they notice (the facts of the situation) from what they imagine (evaluations, judgments, opinions, feelings, etc.). Learning the “Notice vs. Imagine” tool reminded them to check in with others and ask questions rather than assume they knew what others were thinking. Steven’s thought-provoking session gave our members tools to “up the game” to improve morale, job satisfaction, and productivity.

Susan Costlow

Vice President | MAPI
Steven came to me highly recommended from other areas in my organization when I first took over a failing business unit. I had great people on my leadership team, but they needed cohesion and alignment and were all pulling in different directions. From his very first session with us, Steven walked into a room of people glaring at him and won them over. We noticed immediate results- within 10 days, the hostility was removed from their relationships and some of the most difficult players were speaking to each other using Steven’s terms. People understood the value of this extremely fast, and the work took hold in the organization.

Larry Cox

COO | EMM Technology
Steven’s first workshop with us was fantastic, relevant, engaging, personal, and the participation level was excellent! By the end of the day, practically the entire group was energized and confident that they had a new skill they could implement immediately. I was so surprised by how impactful it was for being just one day! The best part of working with Steven was how invested he was in my company’s success. To him, it was not just a business deal but a passion to help us. He invited any of the leaders to call him for advice and I took him up on the offer many times. I have really used him as a sounding board and find our conversations truly valuable.

Rob Krcmarov

SVP of Global Exploration | Barrick Gold Corporation

Steven has truly taken the time to understand our company and has tailored his knowledge and support to actually fit our specific needs and direction. We have been through several changes and re-organizations and, universally, his sessions have contributed positively to our growth. As a result of his sessions, I’ve clearly seen improved interactions between individual employees. He really has the ability to bring out insights and instill focus on whatever ongoing issues our teams are facing, as well as any new opportunities that will help the business to succeed. Steven has been our go-to speaker and trainer; we’ve continued to use him over anyone else because we like the results he produces.

John Thomas

Executive Vice President and Chief Strategic Officer | Leidos
Compared to other speakers and trainers I have used in the past, Steven is not only much better overall, but his material is practical, easy to use, understandable and backed up with experiences and credibility. So many other consultants are stuck and set in their ways, but Steven worked with me to come up with custom solutions to my organization’s needs and did not just apply a general cookie cutter method.

Jim Muehring

HR Practice Leader | Cedars-Sinai Medical Center
Attendees found the guidance on honest communication extremely valuable and immediately applicable to their work lives – and beyond. They loved Steven’s energy level and enthusiastic delivery. And they greatly enjoyed the brief exercises during which they got to practice the techniques Steven described. Thank you so much, Steven. Your engaging presentation was a great way to kick off our new year!

Ilene G. Reid

Executive Director | ACC National Capital Region
As a leader of over 2,200 employees in 50 locations worldwide, the results of The Steven Gaffney Company and their training has been some of the best work we’ve ever hired anyone to do! It has helped our team come together and work more effectively as a whole. Our employees are much more integrated than they were in the past, and are now able to overcome a lot of internal issues on their own.

Chuck Zang

Business Unit General Manager | SAIC
Steven’s high energy and delivery style enables him to engage easily with his audience. He makes a positive and lasting impact!

Katherine Kerchner

Vice President, Finance & Business Operations | Lockheed Martin
I’ve attended countless seminars and training sessions in my 20 years in the corporate world and Steven’s seminar was by far, the most valuable seminar I’ve ever attended! Not only were we able to immediately walk away from the session applying what we have learned, but we continue to live by his techniques every day. After Steven’s session, productivity in our department has increased tremendously. My employees save countless hours by talking to each other instead of talking about each other. The results have been truly amazing!

Sheril Ray


We’ve been working with Steven since 2019. Over that time, we’ve achieved the highest federal grading score and profit increase since 2011—and with 50% less time spent in meetings. It used to be that 50% of customer complaints were about communication, but since working with Steven we’ve had zero negative feedback. There’s no more surprises to the Board of Directors and our relationship with our federal client is much stronger.

Steven has the ability to read a room and guide the conversation. He pulls people in that are non-believers. His control of the room was remarkable. His approach sets him apart.

Mark Davis

Senior Vice President | Savanna River Nuclear Solutions

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Steven’s time-tested, evidence-based approach to organizational change helps people and teams reach their potential, save time, and stop wasting money, now.

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