People often operate and make decisions as if their opinions are fact rather than exploring the real truth. This leads to employees assuming they know the needs of their clients or colleagues, rather than taking the time to determine if these assumptions are correct. These issues become even more exacerbated when the people involved have different agendas, goals, needs, and backgrounds.

Prevent Misunderstandings and Assumptions

Gaffney teaches his legendary application of the “Notice vs. Imagine” technique. Based on more than a decade of research, the failure to distinguish what is “noticed” (the facts of the situation) from what is “imagined” (opinions, thoughts, evaluations, and conclusions) is often one of the most harmful things for an organization’s bottom line.

Improve Relationships, Build Trust, and Make Work and Life Easier

You will be challenged to:
open up and engage in discussions and exercises in order to better your personal and workplace environments
distinguish between the facts and your opinions so you act only on the truths of a situation rather than your perceptions

When you act on facts, relationships improve, trust is reinforced, and the bottom line is positively impacted.

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